Sippin and Shippin logo.

Sippin' & Shippin'

Episode 25: OMS: Building the perfect order fulfillment experience

Sippin' & Shippin'
Sippin' & Shippin'
Episode 25: OMS: Building the perfect order fulfillment experience
/

Tanya Phipps | October 14th, 2022

From a chiropractor of 20 years with a simple idea to a successful global e-commerce technology brand. Dr. Jason DePietropaolo of ChannelApe joins Sippin’ & Shippin’ and gives his insights on how he built an order management system (OMS) and tech company from the ground up – out of necessity. Jason and the S&S team discuss early development challenges and the power of an OMS not only to scale, but the significance it brings to the customer experience and ultimately, customer retention.

Timestamps:

1:08 From doctor to entrepreneur – how it began

3:34 Finding a niche, scalable e-commerce solution 

5:01 Intentions: Building from a need, not just to sell

6:13 Raising money as a first-time entrepreneur 

7:50 When is bootstrapping the right play?

10:27 Going to market and scaling with customers

13:04 The relationship between an OMS and WMS 

16:20 The power of an OMS: customer experience and bottom line

19:08 OMS vs ERP: What’s the difference

23.25 The future of the e-commerce tech stack



E-commerce order tracking: Why it matters & how to do it right banner

Leave a Comment