Ah, it’s the holiday season! Along with colder days, warmer drinks, and a festive buzz in the air, this busy time of year comes with an increased demand in deliveries. What does this mean for ecommerce brands? A focus on parcel is the key to a successful customer experience. We sat down with Sean Kim, VP of Customer Experience & Global Parcel Strategy at Whiplash, for a look into carrier challenges, merchant do’s & don’ts, shipping strategies, and more this holiday season.
You can learn more about holiday shipping deadlines here: https://whiplash.com/blog/holiday-shipping-deadlines-2021/