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Episode 1: Sippin’ & Shippin’? Who dis?

0:24: Intro

5:58: The stagnation of brick and mortar

7:40: The importance of staying nimble as a retailer

9:46: The customer experience economy

11:50: The ‘Amazonization’ of retail

13:30: The return to physical retail

17:56: The transition from online to offline (and vice versa)

19:55: What we’ll be discussing in future episodes

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