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E-commerce Returns Management Best Practices

Handling returns in the world of e-commerce is like walking a tightrope. Striking the balance between keeping costs in check and satisfying customers with hassle-free returns is a challenge that merchants face. Each return involves allocating operational resources for inspection, restocking, refurbishment, and even recycling or disposal if products can’t be resold. In 2021, U.S.

Warehousing vs. Fulfillment: Understanding the Backbone of E-Commerce Brands

In the fast-paced world of e-commerce, efficient and reliable order fulfillment is the key to success. Warehousing and fulfillment play crucial roles in this process, but they are often misunderstood or used interchangeably. In reality, they serve distinct purposes and offer unique services to e-commerce brands. In this article, we will delve into , exploring

The Significance of Reverse Logistics in E-commerce

The importance of reverse logistics cannot be overstated in e-commerce fulfillment. Reverse logistics refers to the process of managing product returns, recalls, repairs, and the overall flow of goods from the customer back to the seller. This often overlooked aspect of supply chain management plays a vital role in enhancing operational efficiency, reducing costs, and

The Power of Social Listening: Why It Matters in E-commerce

In the world of e-commerce fulfillment, social media has emerged as a powerful platform for brands to connect with their customers. With an increasing number of shoppers, across all generations, turning to social channels for product discovery, recommendations, and brand engagement, having a strong social media presence has become essential for businesses. However, merely having

Finding your niche in e-commerce

So, you want to start an e-commerce business. Great! Now what? In today’s e-commerce landscape, it’s essential to find your niche in order to stand out and succeed. With the ever-growing e-commerce market, understanding your target audience and catering to their specific needs and interests is crucial for growth. In this article, we will explore

Is pre-ordering in e-commerce a good idea?

In today’s e-commerce fulfillment landscape, where customers expect instant gratification and immediate product availability, the concept of pre-ordering might seem counterintuitive. Why would customers want to wait for a product that is not yet released or currently in stock? However, with the right approach and tools, pre-orders can actually be a strategic move that benefits

Is bridging the gap between returns and sustainability possible?

E-commerce has revolutionized the way we shop, but it has also brought about new challenges for businesses, such as managing returns. Returns are an inevitable part of the e-commerce experience, and customers expect a friction-free return process. However, many brands struggle to balance customer demands with the environmental impact of their returns process. Among the

Loyalty programs: What e-commerce brands need to know

The Covid-19 pandemic supercharged e-commerce growth in the last two years, increasing sales by 43% at the height of 2020.  The demand continues to build, even as the country unravels from the pandemic chokehold it’s been in. Online merchants have got their work cut out for them as they grapple with finding new ways to

The benefits of using an order management system in e-commerce 

Picture this: you’ve had your eye on a new pair of shoes to wear this holiday season after much online window shopping and browsing. Finally, you’re ready to purchase and go through the checkout process. Now, all that’s left to do is wait. Unfortunately, a few hours later, you receive an email from the brand

The power of personalized returns

Over the past few years, it has become pretty evident that e-commerce brands should be personalizing their interactions with their customers. When companies take a more personalized approach, it shows not only an increased bottom line but boosted customer satisfaction as well.  Alternatively, when companies opt out of personalization with irrelevant recommendations and products they